AI intake for community legal centres

Your caseworkers spend the first 30 minutes gathering facts.
They don’t have to.

Community legal centres are under-resourced and over-subscribed. Every intake appointment starts the same way — the caseworker asks questions, the client explains, notes get taken, facts get recorded. For clients who don’t speak English well it takes longer, loses more detail, and often needs an interpreter who may not be available.

That first half-hour of fact-gathering could arrive in the caseworker’s inbox before the appointment even starts — structured, in English, ready to act on.

How it works

The fact-gathering happens before the appointment — not during it.

No app, no download, no account. The client tells their story in their own language; the caseworker opens a finished case file in English.

1

The client opens the intake

On your centre’s website — no app, no download, no account to create. Just a conversation.

2

They tell their story in their language

The AI conducts the full intake in that language — matter type, key facts, dates, parties, urgency and missing documentation.

3

Identifiers are stripped first

Personal details are removed server-side before any AI processing — the model never sees who the client is.

4

A case file lands in English

Facts, timeline, parties, urgency flags and documentation gaps — structured and ready before the first appointment.

In your inbox

A structured English case file — not a chat transcript.

Every intake arrives in the same shape, scannable before the appointment starts.

Matter summary

Case type, the key facts and what the client is seeking — the shape of the matter, at a glance.

Timeline

The key dates in chronological order — so the sequence of events is clear before you read a word of detail.

Parties

Who is involved and in what capacity — clients, other parties, agencies and representatives.

Next steps

Urgency flags, missing documents and referral considerations — so the appointment opens with a plan.

Built for the communities you serve

Your clients arrive in many languages. So does the intake.

The client describes their situation in their own language; the caseworker receives the case file in English — each language shown here in its own script.

العربية
Arabic
中文
Mandarin
Tiếng Việt
Vietnamese
Español
Spanish
Soomaali
Somali
دری
Dari
አማርኛ
Amharic
Kreyòl
Haitian Creole
Українська
Ukrainian
Ελληνικά
Greek
Tagalog
Tagalog
हिन्दी
Hindi
বাংলা
Bangla
+ 40 more
and counting

If your clients speak it, the intake works in it.

Nothing to learn, nothing to install

It fits the way your centre already works.

Sits on your existing website

One embed code on the site you already run. No new platform, no migration, no IT involvement needed.

Delivers to your existing inbox

Case files arrive in your caseworkers’ normal inbox — nothing new to log into, nowhere new to check.

No system for staff to learn

Your team keeps working the way they always have. No training required, no change to their routine.

Privacy & data handling

Vulnerable clients. Data treated accordingly.

Community legal centres serve some of the most vulnerable people in the system, and the data is treated accordingly — protection built into the architecture, not promised in a policy.

  • Personal identifiers stripped before any AI processing — the model never sees who the client is.
  • Intake data permanently deleted the moment the case file is delivered.
  • No client data stored on our servers — only your centre’s configuration.
  • Runs on your organisation’s own AI key — your data stays under your control.

See the full compliance architecture →

The founding pilot

Try it with real clients before you pay anything.

A founding pilot for the first centres to come on board — prove it on your own intake, then decide.

Founding pilot

Free setup. 14 days with real clients. Pay only if it delivers.

Free to startWe set it up at no cost and run it live for 14 days on your real intake.
If it deliversYou proceed at a €2,500 setup fee, then €199 per month.
If it doesn’tNo charge, no obligation. You walk away owing nothing.
Live in 48 hoursNo new system to learn, no IT involvement — set up and running in two days.
Request a pilot
Who it’s for

Built for high-volume, multilingual legal aid.

Community legal centresHigh intake volume, limited caseworker time, clients across many languages.
University legal clinicsStudent-staffed services that need consistent, structured intake every time. For clinics →
Refugee & immigration legal servicesClients arriving in Arabic, Dari, Somali, Amharic and more — met in their own language at first contact.
Women’s legal servicesSensitive matters handled with care — redaction-first, with the client in control of what they share.
Any high-volume legal aid organisationIf you handle heavy intake with multilingual clients, this carries the first half-hour for you.

Start a founding pilot.

Free setup. 14 days with real clients. €2,500 if you proceed, €199/month ongoing.

Request a pilot
Questions

Legal aid intake, answered.

How long does setup take?
About 48 hours. We configure your matter types, intake questions, client languages and redaction profile, then hand it over for your team to test before it goes live. There’s nothing to install — it sits on your existing website and delivers to your existing caseworker inbox.
Does it work for clients with low digital literacy?
Yes. The intake is conversational — clients answer one question at a time in their own language, with no forms to fill in and no complex navigation. It works like a text conversation, which is familiar to almost everyone, and uploading documents is always optional.
What practice areas does it cover?
Practice areas are configured per centre — employment, discrimination, family law, immigration, tenancy and more. We set it up around the matters your centre actually handles, so the questions and the case file fit your casework.
How is client data protected?
Personal identifiers are stripped server-side before any AI processing — the model never sees identifying information — and intake data is permanently deleted the moment the case file is delivered. No client data is stored on our servers, and it runs on your organisation’s own AI key, so your data stays under your control. See the compliance architecture →
What does the founding pilot include?
Free setup and 14 days live with real clients, with structured case files delivered to your caseworker inbox. If it delivers, you proceed at a €2,500 setup fee and €199 per month. If it doesn’t, there’s no charge and no obligation.