AI client intake · For community legal centres & legal aid

Your caseworkers open the file
already knowing the story.

PROVEAiBLE is an AI intake assistant for legal aid organisations. Clients tell their story in their own language, at their own pace — and your caseworker opens a structured case file before the first appointment, instead of spending it gathering facts. No new system to log into. Built for the budgets you actually have.

Pilot it at your centre How it works
60+ languages, no interpreter needed at first contact Personal details stripped before your caseworker receives the file about €1 per full intake · never marked up
A real intake

See exactly what your caseworker receives.

Watch one intake play out, start to finish — then see the redaction and the files it produced. Amara is a Nigerian asylum seeker with a Home Office interview three weeks away. Every name and reference is fictional.

Open the demo full-screen →
This is a sample demo on our test key. When you trial it for your centre, use sample cases — not real client details. In production you connect your own Anthropic key, and your clients’ data stays under your control: redacted server-side before any AI sees it, and deleted the moment the file reaches your team. How we handle data →

And here’s what it produced

The redaction it ran, and the files that reached the caseworker.

What she uploaded
Home Office screening record before redaction — name, address and references visible
stripped automatically
What the caseworker sees
The same record after redaction — name, address, date of birth and references blacked out

The same Home Office form, before and after. Her name, address, date of birth, Home Office reference and NASS number are stripped out before the file reaches your team — no one has to redact a thing by hand.

The file that landed in the inbox

Real output from a single test intake. Tap any document to open it.

Lawyer brief — structured asylum case file
Lawyer brief The case file

Recommendation and case-strength score, strongest grounds, the risks to manage, a sourced timeline, disputed facts, and every document still missing — organised so a caseworker scans it in under a minute. Not a chat transcript.
Plain-language summary sent to the client
Client copyPlain-language summary

What she shared and what happens next — sent back to the client. No jargon, no legal advice.
Redacted Home Office screening notes
RedactedScreening notes

Her Home Office screening record, personal details removed.
Redacted medico-legal letter
RedactedMedico-legal letter

The GP's evidence of her injuries, names stripped.

The original documents are never stored. Once the redacted file is delivered, the case data is permanently deleted.

How it works

Three steps. No new system to learn.

It sits on your existing website. The client talks to it; your caseworker gets the file. That's the whole change.

1

The client tells their story

On your website, in their own words, in any of 60+ languages — no forms, no jargon. At 11pm, in a refuge, on a phone. Talking is enough; documents are optional.

5–10 seconds per question · chat-only or with documents
2

Personal details are stripped out

Names, addresses and identifiers are removed before your caseworker ever sees the file — and the client gets a plain-language summary of what they shared.

Stripped before delivery · deleted once your team has it
3

Your caseworker opens the file

A structured case file lands in your inbox — facts, timeline, parties, what's urgent and what's missing. The first appointment starts with advice, not extraction.

Goes to your existing inbox · nothing new to log into
For your centre

Every enquiry arrives ready to act on.

Your caseworkers stop spending mornings on a blind queue. The work that used to fill the first appointment is already done — scored, structured, and waiting in the inbox they already use.

Eligibility & priority scoring

Set your criteria once — means tests, the matter types you take, urgency triggers. Every enquiry arrives scored and triaged: who's eligible, who's urgent, who to refer. No more triaging a blind queue.

A real case file

Facts, timeline, parties, urgency flags and missing documents — scannable in under a minute.

About €1 an intake

A full intake — documents read, redacted, case file built — on your own AI account. Never marked up.

Conflict check, first

Current-lawyer and opposing-party details captured up front for your conflict check — never sent to the AI.

API conflict-check integration — coming soon

Referrals carry the case

Can't take a matter? The structured file goes out with the referral — the next centre doesn't start from scratch.

Ready for your team to test in 48 hours

We configure your matter types, redaction profiles and catchment, then hand it over — ready for your team to test within 48 hours of setup.

Sits on the website you already run

Embedded on your existing site — no portal, no migration, no IT project. The file lands in the inbox your team already uses.

For your clients

The hardest part is telling the story. We make that part easy.

Frightened, displaced, exhausted people get to explain what happened calmly, in their own language, at their own pace — so the story arrives complete, and your caseworker isn't the one chasing it.

60+ languages — no interpreter at first contact

The client intakes in their own language; your caseworker reads the file in English. You can take someone in without booking an interpreter just to find out what they need.

See how multilingual intake works →

Talking, not a form

Plain questions, one at a time. No jargon, no blank fields to stare at. Documents are optional — talking is enough.

Any time, any device

At 11pm, on a phone, between shifts — whenever they can. The work happens before your team's day even starts.

A summary comes back to them

The client gets a plain-language summary of what they shared and what happens next — no jargon, no legal advice. They leave knowing they were heard.

Save & come back later

Telling the worst moments of your life is exhausting. They can stop, get a private link, and pick up where they left off.

Privacy & safety

Privacy & safety — by design.

Two kinds of protection, built in from the start: the data privacy your obligations demand, and the physical safety your most vulnerable clients need. Neither is an add-on.

Data privacy — for your centre

The AI never sees who your client is.

Personal details are removed before any model is called, and nothing is kept afterwards. You stay the data controller throughout.

  • PII stripped before the AI — identifiers removed server-side before any model call.
  • Processed transiently, then deleted — case data is permanently deleted the moment it's delivered to your team. Originals are never stored.
  • You're the controller (BYOK) — it runs on your own AI account; nothing pools in a third-party system.
  • No training on client data — enforced per request with data_collection: deny.
See the full compliance matrix — AU · UK · Canada · NZ See exactly how the AI never sees client data
Client safety — for people at risk

Reaching out for help shouldn't put someone in danger.

For organisations serving domestic violence survivors and other clients at risk, we configure additional safety measures with you during setup.

  • Quick exit — one tap clears the session and leaves the page instantly.
  • Private-browsing prompt — the intake can prompt private mode for clients in unsafe situations.
  • No cookies stored that could reveal the visit.
  • No referrer data passed to or from your site.

Available on request and configured to your safeguarding policy — not on by default. Tell us your requirements and we build to them.

Honest pricing

No markup. No lock-in. No surprise invoice.

Legal aid budgets are tight and we built the pricing to respect that. You pay your AI provider directly for usage — we never sit in the middle of it.

€199/month
+ €2,500 one-time setup
Single flat fee — no per-seat or per-intake charges. Founding rate, locked for pilot members.
Included in every setup
Employment
Discrimination & Sexual Harassment
Immigration & Asylum

Need something else? Additional practice areas are available as custom configuration — scoped and priced separately. Each one is built, tested and validated with your team before going live. Tell us what your centre handles and we’ll scope it with you.

AI usage: about €1 for a full intakeThe asylum example above — three documents read and redacted, a full case file and a client summary produced — cost around €1 on your own AI account. A chat-only intake with no documents is a fraction of that. Billed by your provider directly; we never mark it up.
Bring your own key (BYOK)It runs on your organisation's own AI account. Case data is processed transiently and permanently deleted the moment it's delivered to your team — we don't store, sell or retain it.
Founding-member pilotBuilt and ready to pilot. We're working with a first group of organisations to get it right — set-up is hands-on and configured to your matter types.

No per-seat games, no per-intake fees, no surprise invoice — one flat monthly fee, plus the one-time setup we do with you.

Built to your work

Configured for what your centre actually does.

Three practice areas are tested, validated and included in every setup — each with questions, redaction and handling tuned to the matter. Here's what the client actually sees:

Employment

Unpaid wages, dismissal, underpayment — the fiddly facts caseworkers usually chase arrive structured: dates, amounts, employers, ready to act on.

Discrimination & Sexual Harassment

Sensitive matters handled with care — gentle questioning, the client controls what they share, and details are redacted before your team ever sees them.

Immigration & Asylum

Tuned to claims, screening and substantive interviews — Home Office and case references redacted, intake in the client’s first language.

Need something else? Additional practice areas are available as custom configuration — scoped and priced separately, and built, tested and validated with your team before they go live. Tell us your jurisdictions, languages and safeguarding requirements and we build to them.

How AI intake works for community legal centres & legal aid →

Questions

What centres ask us.

Do clients have to upload documents?

No. A client can complete the whole intake just by talking — which matters for people who are frightened, displaced, or don't have their paperwork. If they do have documents, they can add them and the details are pulled into the file; if they don't, the conversation is enough.

What does it cost us?

Two things, kept separate. Your subscription to us — a flat €199/month plus a one-time €2,500 setup. Employment, Discrimination & Sexual Harassment and Immigration & Asylum are included in that setup; other practice areas are scoped and priced separately. And AI usage, billed by your own provider (Claude or ChatGPT) directly — we never mark it up. To give you a real number: the asylum intake in the demo above — three documents read and redacted, a full case file and a client summary produced — cost about €1 on Sonnet 4.6. That breaks down as reading and redacting the documents, analysing them for evidence and gaps, researching the law that applies, and writing the case file and the client's summary. A chat-only intake with no documents is a fraction of that. No per-seat licence, no per-intake charge, no enterprise contract.

We have almost no budget and no IT team — can we still use it?

Let's be straight about the two costs. The ongoing cost is deliberately small — a flat €199/month, running on your own AI account at about €1 an intake. The one-time setup fee covers the hands-on build we do with you: configuring your matter types, redaction profiles and catchment so it works for your centre from day one — there's nothing to host, no system to maintain, and no per-seat licence. And if the setup fee is genuinely a barrier for your service, tell us — we'd rather find a way than turn away a centre that needs this.

What languages does it support?

60+ languages. The client intakes in their own language and your caseworker reads the file in English — so you can take someone in without an interpreter at first contact. It runs on Claude and ChatGPT models.

We're not technical — how hard is setup?

It's hands-on from our side. We build it, brand it, tune the questions to your practice areas, and connect it to your inbox — you approve it before it goes live. You don't install anything.

Does it give clients legal advice?

No — deliberately. It gathers and structures the facts so your caseworker opens a prepared file instead of a blank page. It never advises, never opines, and never replaces your team's judgement. The advice is always yours.

Start a conversation

See it on your own intake.

Tell us your biggest intake challenge and we'll show you how it would work for your centre — no pressure, no sales sequence, just a straight conversation.

or email support@proveaible.com

Built and ready to pilot. Intake runs on your own AI key; case data is processed transiently and permanently deleted the moment it's delivered to your team.