After-hours legal intake

48% of law firms don’t answer the phone.
Your next client called at 9pm.

Most new legal enquiries don’t arrive between 9 and 5. They arrive after the accident, after the arrest, after the kids are asleep — when your office is dark and your front desk is gone for the day. A voicemail box doesn’t win that client. The firm that answers does.

Request a demo See how it beats an answering service

PROVEAiBLE answers every after-hours enquiry the moment it lands — a full intake conversation, 24/7, in 60+ languages — and a qualified, structured matter file is waiting in your inbox by morning.

The after-hours leak

The leads are coming in after dark. Nobody’s catching them.

This is where qualified clients quietly slip to the next firm on the search results — every single night.

42%
of legal enquiries arrive outside business hours
Ruby Receptionists
80%
of callers who hit voicemail never leave a message — they call the next firm
Moneypenny / RingCentral
78%
of clients hire the first firm that responds
MIT / InsideSales / FindLaw

A missed 9pm call isn’t a lead you follow up tomorrow — it’s a lead that hired someone else before you woke up. After-hours intake isn’t a nice-to-have; it’s the difference between catching that client and funding your competitor.

What happens at 9pm with PROVEAiBLE

It answers the moment they reach out — not the next morning.

No voicemail, no “we’ll get back to you” form. A full intake interview runs while your office sleeps.

1

The client reaches out — at any hour

They open the intake on your website, or tap a link, QR code or email-signature line. 9pm, 2am, Sunday — it’s always on.

2

The AI runs the full interview

It asks what a careful intake would — the facts, the timeline, the urgency — following the conversation instead of a rigid form. Instantly, in their language.

3

The lead is scored while you sleep

Every enquiry is qualified against your criteria — practice area, jurisdiction, red flags — and marked Strong fit, Worth a look or Triage.

4

By morning, it’s in your inbox

You start the day with a structured matter file, not a backlog of voicemails — ready to call the strongest overnight leads first.

Versus an answering service

A message taken is not a client captured.

Legal answering services charge by the minute to write down a name and number. After-hours intake does the actual work.

Human answering service

Takes a message

  • Charged per minute or per call — costs climb with volume
  • Captures a name and number, not the facts of the matter
  • No qualification — you still triage every message yourself
  • Usually English-only, or a costly bilingual upsell
  • You wake up to a callback list — the real work hasn’t started
PROVEAiBLE after-hours intake

Builds the matter file

  • About €1 of AI usage per completed intake — no per-minute meter
  • Full structured matter file: facts, timeline, parties, urgency flags
  • Scored against your criteria before you’ve had coffee
  • 60+ languages built in, at no extra charge
  • You wake up to a qualified file, ready to act on
By morning, in your inbox

You start the day with files, not a backlog of voicemails.

Every overnight enquiry arrives in the same shape — scannable in 60 seconds before your first call.

Matter summary

What happened, what the client wants and the shape of the matter — captured in their own words overnight.

Fit score

Strong fit, Worth a look or Triage — so your team calls the best overnight leads first, not in the order they happened to arrive.

Urgency flags

Deadlines, limitation dates and time-sensitive facts surfaced up top — nothing critical waits until you happen to read to the end.

In the inbox you already use

No portal, no new system to check at 8am. The file lands where you already work. See a sample matter file →

Privacy & confidentiality

Unattended doesn’t mean unprotected.

An intake that runs while no one’s watching has to be safe by design — so confidentiality is built into the architecture, not left to a setting.

Client data is stripped of personal identifiers before any AI sees it — enforced by the architecture, not a checkbox. The product runs on your organisation’s own AI key, so your data stays yours, governed by your provider’s terms, and intake data is processed transiently with zero retention on our servers after delivery.

The confidentiality duty under ABA Model Rule 1.6 applies around the clock — an after-hours tool is no exception. That’s why identifiers are redacted before any model sees the data. See exactly how the redaction works → · Full architecture and jurisdiction notes →

Any hour, any channel, any language

Always on, wherever the client finds you.

24/7, including weekends & holidaysThe accident on Saturday night and the arrest on a public holiday both get a full intake — no “closed” hours.
60+ languages, no upsellThe after-hours client who doesn’t speak English still completes a full intake. See multilingual intake →
Website, link, QR or email signatureEmbed it on your site or share a direct link — a solo lawyer with no after-hours staff still captures structured intake.
PI, immigration, family & moreAfter-hours urgency is highest in PI and criminal, but every practice loses evening leads. See PI intake →

Stop losing the 9pm client.

Nothing to install. Sits on your existing website. Set up for your firm and answering every after-hours enquiry within 48 hours.

Request a demo
Questions

After-hours intake, answered.

Isn’t this just an answering service?
No. A human answering service takes a message and charges per minute or per call, then hands you a callback slip. PROVEAiBLE conducts the full intake interview, qualifies and scores the lead against your criteria, and delivers a structured matter file — for about €1 of AI usage per completed intake, at any hour. You wake up to a qualified file, not a “please call back” note.
What happens when someone starts an intake at 2am?
They get an immediate, full conversation — not a voicemail, not a “we’ll get back to you” form. The AI interviews them the way your intake team would, captures the facts, timeline and urgency, redacts personal identifiers, and builds the matter file. By the time you’re at your desk, it’s already in your inbox.
Does it work when my office is closed and no staff are online?
Yes, entirely. It runs 24/7 on your existing website, or via a shareable link, QR code or email-signature line. No one on your team needs to be available for the client to be fully interviewed and the file to be built.
How is a lead qualified if no one is there to screen it?
Against criteria you set when we build it — practice area, jurisdiction, matter type and red flags. Every after-hours file arrives marked Strong fit, Worth a look or Triage, so your team knows at a glance which overnight enquiries to call first in the morning.
What does after-hours intake cost?
There’s no per-call or per-minute charge like a human answering service. It’s bring-your-own-key: you pay your AI provider directly, about €1 per completed intake, with no markup. Pricing for the service itself is scoped to your firm on a call — see the for-lawyers page.
Request a demo