Questions, answered.

PROVEAiBLE is a document-driven and conversation-only intake system for law firms. Clients with documents get redaction-first analysis. Clients with nothing to upload still produce a structured matter file from the conversation alone — classification, parties, timeline, gaps, and what to bring to the first meeting. Either way, the lawyer gets a usable handoff before the first call.

A structured matter file — not a chat dump. It contains the redacted document, key facts with sources, a constructed timeline, flagged inconsistencies, missing evidence, and timing concerns. Every claim points back to where it came from. The AI extracts any statutes cited in your client's documents — your lawyer verifies each citation against the current source.

Forms collect whatever the client types. Generic chatbots produce long transcripts. PROVEAiBLE starts with the issue, requests the key document if relevant, identifies what is missing, and prepares a handoff your team can act on. When there's nothing to upload, the conversation alone produces the same structured matter file.

It is built for law firms that want better-prepared first calls, less time spent chasing documents, and a cleaner way to review new matters before the lawyer replies.

Yes — that's part of what the founder rate buys. About 2-3 weeks after you go live, we book a 30-minute founders' shaping call: what's missing, what would you add, what's broken. Round 1 firms have direct input into the next features (practice-area routing, CRM integrations, additional jurisdictions, additional languages). The founder rate is locked for life partly because you're co-creating the product with us.

Many real intakes start as pure conversation — the client just got fired this morning, the accident was yesterday, the deportation notice was verbal. PROVEAiBLE handles this. Without any upload, the conversation alone produces the same structured handoff: classification, parties, timeline, client goal, procedural posture, plus a clear list of what the client should bring to the first meeting. Documents enrich the file but aren't required.

No — that's deliberate. PROVEAiBLE gathers facts, redacts identifying details, extracts what your client said, and surfaces timing risks from the documents themselves (long gaps, fast-approaching dates, unusual delays). It does NOT verify statutes against an authoritative law library, run procedural-compliance checks, or produce legal opinions. Legal analysis is your lawyer's job — we hand you a clean, organised file so the lawyer's analysis can start immediately.

It follows a simple sequence: understand the issue, request key documents if relevant, review what's been provided (verbal account or upload), identify what is missing, and ask only the next questions that matter.

Yes. At launch the system is calibrated for the most common matter types — employment, family, personal injury, immigration — and we tailor the document requests, follow-up questions, and handoff structure to your firm's specific practice areas during setup.

Centralised inbox delivery is available at launch — every completed matter lands in your firm's intake address. Practice-area routing (different lawyer per matter type) ships shortly after launch as a no-charge upgrade for founding members.

Yes. The system is designed to deliver case files where lawyers already work, especially email and Google Drive. The goal is to avoid giving your team another dashboard to manage.

Sessions persist on the backend so the client can resume via their original session link. Your firm only receives the structured handoff once the intake reaches a useful, review-ready stage. Auto-archive of inactive sessions after 30 days is rolling out shortly.

PDFs (native and scanned), JPEGs, PNGs, and DOCX files all work end-to-end. Image-only documents with no extractable text get flagged — the client is asked to retake or upload a different version. Audio and video transcription aren't yet supported (rolling out via Whisper integration in a later phase).

The handoff is meant to be read, not blindly trusted. Every fact carries a source basis tag (verified by document, claimed by party, expert assessment, etc.) so you can quickly see what's grounded vs what's claimed. Lawyer review before billing is the safety net — the system surfaces facts; you decide what to act on. We tune the AI's skill prompts based on real handoffs you flag.

Yes. The system has built-in prompt scaffolds for seven matter types — criminal, family, employment, personal injury, immigration, housing, contract. Per-firm tuning is done by us during setup (we configure your firm's matter types, question sets and redaction directly). Ask any time and we adjust.

Soft cap of ~50MB per upload. No hard page-count limit, but only the first ~12,000 words of any single document are sent to the analysis LLM — long documents get truncated for analysis, with the full original preserved in the handoff package.

Today the widget accepts PDF, JPEG, PNG, and DOCX. Per-firm restriction (e.g. "PDF only") isn't exposed as a config flag yet — it's part of the admin UI rolling out shortly. If you need a specific restriction at install, we can wire it manually in your firm's config.

No. Client data is processed to build the case file, then delivered to your firm. PROVEAiBLE does not operate as a long-term system of record for ongoing case files.

Yes — and that's the central design choice. The client redacts on their device first. Only the protected version is ever sent to the generative AI for analysis. Names, addresses, phone numbers, identifiers — whatever the client chooses to hide — never reaches the case-builder model. That answers the number-one objection cautious lawyers raise about AI: "I can't send client data to an LLM." With PROVEAiBLE, you're not — the case-builder only sees the version your client approved. (See the next FAQ for the OCR-stage detail — we're transparent about it.)

Honest answer: yes, the OCR layer does process the raw document text. We use Google Cloud Vision API for text extraction (industry-standard, GDPR data-processor agreement, used by major financial and healthcare institutions). That's a separate layer from the generative AI that performs the legal reasoning.

Two AI layers, two privacy boundaries:
1. OCR (Google Cloud Vision): extracts text from images. Industry-standard utility AI, not generative. Subject to standard data-processor agreements.
2. Generative AI (the case-builder): performs legal reasoning. Only ever sees the privacy-redacted version. Names, addresses, identifiers replaced with role tags ([CLIENT], [OTHER_PARTY], [WITNESS]) before any LLM call.

The redaction happens between layer 1 and layer 2, on your client's device. We're explicit about this distinction so you can answer your bar association honestly: no client PII ever reaches a generative AI model. The OCR layer is the same infrastructure your firm probably already trusts when scanning court filings.

Redaction is keyed off the names and terms the client lists in the redaction step — those are removed at OCR-word-level with substring matching, so "Andrew", "Aitken", and "Andrew Aitken" all get blacked out together. If the client doesn't list a name, mentions of it in the document text will pass through. The lawyer view shows the redacted PDF plus a count of redaction terms applied, so you can see exactly what was hidden. Auto-detection of unlisted PII is rolling out as an additional safety layer.

The intake processes the client’s messages, uploaded documents, extracted text, and the structured case state needed to request documents, ask follow-up questions, and prepare the handoff.

No. PROVEAiBLE is a processing and delivery layer for intake, not a case-management database. The case file is prepared and handed off to the firm for review and ongoing work.

The monthly fee covers the intake system, workflow tailoring, support, maintenance, and ongoing operation of the installation for your firm.

No. AI usage is separate. Your firm connects its own AI key, and usage is billed directly by your provider. The PROVEAiBLE monthly fee does not include model usage charges.

Your firm provides an API key from Anthropic, OpenAI, or OpenRouter. You set up the account once during install — it takes about ten minutes. Token usage is billed directly by your provider on your existing card, never through us. OpenRouter is the cheaper option if you want to economise on flagship-model costs while still getting solid quality on most matters.

PROVEAiBLE Intake is a flat €199/month per firm, plus a one-time setup we scope to your firm — no per-lawyer multiplier, no per-intake charge. You stay on that rate as long as you remain an active customer; we don't raise pricing on existing firms.

Token cost depends on document length and which provider you use. A typical single-document intake — say a 5-page termination letter, three follow-up questions, and the AI legal-research pass — runs roughly $0.10–$0.80 with Anthropic Claude Sonnet, or $0.02–$0.10 with OpenRouter's cheaper models (Gemini Flash, Haiku-class). A heavy multi-document matter — several uploads plus a full case file — can reach around $1. Larger documents scale proportionally. Spend is visible in your provider's own dashboard — never marked up by us.

Yes — you set spending limits directly in your Anthropic, OpenAI, or OpenRouter account. Most providers let you set a hard monthly cap or alert thresholds. Because the key is yours, the controls are yours. We don't sit between your firm and your token spend.

English at launch. Multi-language conversational intake is on the roadmap — backend has architectural support for any language the underlying LLM speaks, but we have not production-tested non-English intake end-to-end. If your firm needs a specific language for Round 1, tell us during install and we'll prioritise QA for that language with you as a founding-member partner.

Multi-language intake + translated handoff are roadmap items, not Round 1 features. At launch the widget runs in English. If you need a specific non-English language, flag it during install and we'll scope a founding-member rollout with you. Don't sign up assuming multilingual is live today — it isn't.

The OCR layer (Google Cloud Vision) supports many languages technically, but Round 1 is English-only end-to-end — multi-language intake + non-English document analysis is on the roadmap, not currently production-tested. If you need OCR for a specific non-English language during Round 1, flag it during install and we'll work through it with you as a founding-member exception.

The handoff is delivered as an email + structured PDF + ZIP. Most CRMs (Clio, MyCase, PracticePanther, Smokeball, etc.) support email-to-case forwarding rules, so the matter file lands in the right case automatically. Direct API integrations are on the roadmap but not yet built — if you need deep CRM integration on day one, talk to us before signing so we can be honest about what's possible.

Yes. The email subject template, the PDF cover page, and the handoff email header are all swappable per firm — we configure these manually during onboarding. A small "Generated by PROVEAiBLE" footer on the PDF stays as required attribution on the standard tier; that's removable on a future enterprise tier.

Cancel any time — access continues to the end of the current paid period. Existing intake sessions stay live until the end of that period so any in-flight client finishes properly. Before the cutoff date you receive a complete export of every completed intake (PDF + JSON + ZIP). After cutoff the widget stops accepting new sessions; everything you've already exported is yours to keep. To cancel, email support and we handle the rest within one business day.

Yes. Intake can be deployed as a hosted link, through an email signature, with a QR code, or through another direct contact path. A full website is not required.

Installation is handled with the firm. The intake flow, document requests, routing logic, and delivery setup are tailored around your workflow before launch.

The next step is a founder-led walkthrough of your workflow, followed by setup, testing, and installation. Once the intake is calibrated for your firm, it goes live and starts delivering structured case files.

Redaction runs server-side before any AI call, so the generative AI only ever receives the protected version — names replaced with role tags (CLIENT, OTHER_PARTY, ADDRESS, ID, PHONE). Your client confirms what's hidden, and each choice is recorded as a consent record (GDPR Article 7) during the intake. The redacted documents your team receives are themselves the evidence the AI never saw identifying data — defensible by architecture, not by promise.

Yes. The AI cross-references the client's chat answers against the uploaded documents and flags inconsistencies in a dedicated "Disputed facts" + "Contradictions noted" block in the matter file. Example: client says "performance-based termination" in chat; the termination letter cites "company restructure". You see the mismatch before you sign the retainer — when you can still decline, not after billing twenty hours.

Yes. The handoff reads like a junior associate prepared it — every fact-ledger entry shows the source document, page number, and line. Cite-checkable from minute one. No "trust the AI." If your team wants to verify a single claim, the source quote is right there in the brief; if you need the original document, it's attached.

Yes. The AI extracts every date in the client's uploads and flags suspicious patterns: long gaps, fast-approaching response windows, unusual delays, statute-of-limitations proximity. A 14-month gap between incident and witness statement, a 9-day filing window, a missing severance schedule — all surfaced in the matter file's "URGENT" banner or "Timing risks" section. Final verification stays with you; the AI surfaces, the lawyer judges.

Yes. When the client uploads documents that reference statutes, the AI pulls every citation into a "Cited laws" section of the matter file — case numbers, article references, statute names — with the source-document quote alongside. You verify each against the current statute. The intake organises; the lawyer judges. Citations marked "For lawyer verification" so nothing is assumed correct.

PROVEAiBLE Desktop is case-preparation software for people facing a lawsuit, custody battle, eviction, or any legal matter. It organises your evidence, builds a timeline, flags contradictions, and produces a structured matter file you can walk into your first lawyer meeting with — so the meeting is about strategy, not data entry.

Install the desktop app, drop in your documents (PDFs, emails, screenshots, scans), and the AI reads through them on your computer. It builds a timeline, extracts key facts, finds contradictions, and lets you generate reports — case summaries, evidence indexes, lawyer handoffs. All processing runs locally or through your own AI provider account (Claude or GPT). Your documents never sit on our servers.

No. PROVEAiBLE is case-preparation software — not a law firm. It helps you organise your matter and present it clearly. It doesn't tell you how the law applies to your situation, predict outcomes, or replace a qualified lawyer. Always consult a lawyer for legal advice.

Pick a plan (BYOK €49/yr or Credits Included €99/yr — both founding-member rates locked for life), download the app for Mac or Windows, and run the setup wizard. About 15 minutes from sign-up to your first matter file.

Three things. On-device redaction — your PII never reaches AI providers in raw form. Desktop-native — your case files stay on your computer, not on someone's server. Built for the 99% — most legal tech sells to law firms; PROVEAiBLE sells to the people preparing their own cases who can't afford €300/hour.

You can export polished reports — case summaries, evidence indexes, timelines, exhibit packages — as PDFs to share with your lawyer. The workspace itself stays local to your machine. Exports are what travels, not the raw data.

PDFs, Word docs, email exports (.eml, .msg), images and screenshots, scanned receipts, audio transcripts, court filings. The app handles OCR on scans automatically so you can search across everything as text.

Yes. PROVEAiBLE Desktop supports unlimited cases on a single subscription. Most people run 1–3 active matters; some run 10+ across different legal areas (custody, employment, civil disputes, small-business matters). Archive cases you've closed, reopen them if they restart — no per-case fees.

Your subscription covers one user — install on as many of your own machines as you like (laptop + desktop, for example). Case files live on the machine you're working from, or in a cloud folder you control (iCloud, Dropbox, OneDrive) if you want them to sync.

Yes. Documents stay on your computer — we don't store them. When the AI analyses content, PII (names, addresses, phone numbers, IDs) is redacted on-device before any AI provider sees the text. Your case data is yours; we never read it, sell it, or train on it.

Your documents stay on your computer in a local case folder. PROVEAiBLE never uploads them to our servers. When you use AI features, only the necessary text (PII-redacted) goes to your AI provider (Anthropic or OpenAI) for that analysis — and under BYOK you pay them directly, so we never even see the bill. If you cancel, your files stay where they are. Nothing for us to delete.

PROVEAiBLE Desktop: €99/year for founding members (locked for life). At public launch the price rises to €199/year — founders keep paying €99 forever. You bring your own Anthropic Claude or OpenAI / GPT key and pay the AI provider directly — we never mark up tokens. 14-day money-back, worldwide. No setup fee, no per-document charge.

Yes — 14-day money-back, no questions, on your first subscription period. EU customers are also covered by the standard 14-day cooling-off period under Distance Selling Regulation.

Not currently. We offer 14-day money-back instead — sign up, install, use it on a real matter for two weeks. If it doesn't help, full refund. We picked this over a feature-limited trial so you can actually test the product, not a stripped-down version of it.

For AI features, yes — Claude or OpenAI/GPT need internet to reach the model. Your documents stay on your computer; only the redacted text needed for each analysis call leaves. File organisation and viewing work offline.

PROVEAiBLE Desktop runs on macOS (via the Mac App Store) and Windows (direct signed download — Microsoft Store coming later). Need ~500 MB free disk space, 8 GB RAM recommended, and an API key from Anthropic (Claude) or OpenAI (GPT) — or our Credits-Included plan if you'd rather skip that step.

Yes. The desktop app auto-updates (Mac App Store handles it on Mac; Windows checks at launch). New features ship as we build them — current pipeline includes Custom Reports, AI-drafted lawyer letters, and timeline video exports.

Email support@proveaible.com — Andrew (the founder) responds personally. Help docs live inside the app under Help > Documentation. For non-urgent questions, the community forum at proveaible.com/community.